Anonymous
map-marker Twin Falls, Idaho

Aweful help & Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Tried to get to Metro Fax and brought me to you and can't seem to get Poor website and the help I need

View full review

User's recommendation: don't!

Anonymous
map-marker Jersey City, New Jersey

Erroneous fax documents

We received several fax forwarding a NYS traffic ticket ticket involving a certain BRIEN MAO, please be informed that we do not know Brien Mao and we have no interest in the faxed document. Please check properly the fax number. thanks.

View full review
Kerrigan Csx
map-marker New York, New York

Draft

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My typed messages are constantly being dropped before completed and I can find no way to retrieve them!

View full review

User's recommendation: Don’t use metrofax

debra c Zao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Powder Springs, Georgia

You were suppose to restore my fax service for $7.99 in July an start billing. (678)669-****

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The same things you haven't restored my fax service. I don't need to write useless words an phrases.

View full review
Loss:
$8

Preferred solution: You haven't restored my service

Liliana L Xoy

Investigate about faxes no received

Faxes were not recived by recepient even though a metrofax notifications were sent to me saying that the sent was successfull.

Today. I called a phone # listed on website to contact you customer service and the call dropped 3 times. Please call me at 978866****.

View full review

Preferred solution: Deliver product or service ordered

James W Zks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pensacola, Florida

I'm leaving and going to cricket wireless because your boss was very rude to me when I asked about tracking my device which has been stolen

Updated by user May 26, 2023

No I just wanted a new phone but I'm not paying to get another one I feel like they should replace it if they ain't willing to track it.

Original review updated May 26, 2023

My stolen phone And

In which I'm going to let people who want to join metro PCs that it's not a good idea to join because y'all just want an individual to continue to purchase from metro when you mean no good to customers because you can't try and help them find their phone or replace it

which was stolen

So I'm going to let everyone know do not I repeat join MetroPCS

View full review
Loss:
$150
Pros:
  • Con
Cons:
  • Con

Preferred solution: Full refund

User's recommendation: Leave metro PCs

Cheryl S Qwi

Cancelled months ago

I emailed this company months ago to cancel my subscription and 6 months later, they are still taking money from my account. This company does not have a contact number.

View full review
Loss:
$72

Preferred solution: Full refund

Joseph C Gpp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vero Beach, Florida

No phone customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I could not send a fax. I tried 6 times.

Each time I sent got a response that its the wrong fax number. I then called the company to confirm the fax number which was the correct fax number.

When I try to contact MetroFax you no longer provide customer phone support. Thats not helpful.

You create many hurdles to jump through just for technical help. Even at that did not receive help.

View full review

User's recommendation: Unless you have great technical skills do not use this service because you won’t get the help you need.

debra c Zao

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grozny, North Caucasian Federal District

I have been billed on my credit card and haven't received any of my faxes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Please pull up my faxes (678)669-**** and please send them to my email.

Thank you. I am totally displeased with not being able to receive my faxes from my clients.

View full review
Loss:
$1500
Cons:
  • All are cons by having bad service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Los Angeles, California

Yes. I want to see if my metro fax is working (562)490-****.

My bank erroneously denied the charge for my monthly subscription. There is no phone number I can call to inquire.

View full review
Jay I Jri

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Placerville, California

Horrendous performance and awful, nonexistent customer service

Contains 1 confidential file for company representatives

Horrendous performance and awful, nonexistent customer service.

That about sums it up. I have a busy, busy business and over the past several months, I cannot transmit faxes and receive no confirmation from metro fax.

Their customer service is nonexistent and do not respond to emails. Truly an awful, awful service.

View full review

User's recommendation: Find another online fax service

Brandy J Uoa

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam and thieves

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Metrofax - Scam and thieves
Metrofax - Scam and thieves - Image 2
Contains 1 confidential file for company representatives

Dont bother with the free trial that is supposed to be 14 days! They will take your money regardless!

I called to cancel the day my free trial ended and they still charged me. I emailed and requested support chat and got the same agent 3 times in a row! After the first refusal to not charge me $10 for 1 count that correctly (1/one) page during the whole 14 day free trial , he kept disconnecting the chat! David P.

Is the only alias agent apparently! And they will not honor their Free trial agreement.

View full review
Loss:
$10
Cons:
  • Unresponsive
  • Fax did not go through
  • Customer service does not respond

Preferred solution: Full refund

User's recommendation: Don’t waste your time or money

2 comments
Guest

I experienced the exact same. I thought the trial period was seven days so I canceled on day 4 by logging into Metrofax portal.

However, I was still charged $11.95.

What is worse is that they don't have a live customer service line that you can speak so contact them through a web form or chat. This company should be reported for deceptive services.

Gabriella Mph
reply icon Replying to comment of Guest-2262913

I agree! After trying for 3 months to cancel when I was billed again, I was finally able to get it done today.

No refunds for previous 3 months even though my emails were not answered, they no longer have a phone number, and chat was so robotic, repetitive, and then slow because there were others being "helped" at the same time that I usually gave up so my blood pressure didn't climb any higher. I'd get so angry when trying to cancel online that I put it off, hoping someone would cancel it because of the emails I sent. Today, after entering my info about 3 times in the chat windows, I was finally able to get a person and FINALLY able to cancel!!! It was a terrible experience and even though I put copies of the emails I'd sent in the chat window, he wouldn't refund my previous 3 months.

Further, when I pointed out that only two faxes were sent, both on the first day of the trial and one out of the two failed & that obviously the service was not used except the first day, it fell flat and missed the point and I was informed they didn't cancel memberships if a fax didn't go through. I wasn't getting anywhere and was getting more upset by the moment - it was too much! oh and I received a couple of 'are you still there?' messages when I had obviously replied and had to send them again and again so it wouldn't disconnect chat in so many seconds. Maybe that was what they wanted?

to make it so hard to cancel that we give up or put it off so we can calm down first. This has certainly taught me a lesson when entering my credit card info anywhere that might keep on billing me.

I'll always check for reviews first in the future. Thank you for giving us a place to warn others.

View more comments (1)
Louis B Rtp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dubai, Dubai

Late order

I ordered food from BUFFALO WILD WINGS at 8:25pm, its 10 and I havent heard anything from talabat app

And every time I check the order, I found that it has been postponed 15 min to 30min

And till now it is not prepared and the delivery guy did not received the order yet

I tried to call the delivery guy he said that he is on his way to the restaurant

And till now its been almost 2 hours and the order still in the preparation phase on the app

After all the mess, I tried to cancel the order but the app wont let me to.

Poor service, poor communication and eventually cold food! :)

Sorry for the bad review

Hopefully, it might change something for next time

View full review
William C Bry

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stevensville, Maryland

New credit card number

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

You make it impossible to contact you for customer support. I don't know my metrofax number.

410-320-****

usmarine@***.net

View full review
Paula T Xpz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Fraudulent charges

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 5 confidential files for company representatives

I have reached out to metro fax for over a month advising my debit card has been used fraudulently a representative responded to my email about 2 months later and several emails sent. I was asked to provide my fax number and email . I told the representative I dont have a fax number I never made an account and i provided my email it has been another month and again no response I even emailed him the bank statements showing proof of the charges.

View full review
Loss:
$50

Preferred solution: Full refund

canasta R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I've been trying to cancel my account my account and didn't realize my date was yesterday 19/26/22 so now the app wants to charge me $37 dollars to cancel my service ??

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I didn't realize that my cancelation date was yesterday so when I tried to use the app to cancel my subscription now they want $37.00 just to cancel ??? I don't recall seeing that ??

View full review

Preferred solution: The Bility to cancel my account without being charged $37.00

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article